FAQ

• Login at the following URL: https://labcentral.corelaboratory.abbott

• How do I register for Lab Central? 
  • Existing Customer portal Users
  • An existing user is defined as a registered user of the legacy My Lab customer portal.
    • Your first-time logging into Lab Central
      • An activation email was sent to your legacy My Lab registered email. Use the link found in the activation email to reset your password for access to Lab Central. 
  • New Customer Portal Users:  A new user is defined as an Abbott customer who has never registered with the legacy My Lab customer portal.
    • Locate your customer number and instrument serial number to complete the registration form found here: REGISTER FOR LAB CENTRAL
      
    • To find your customer number, reference the following documents:
      Invoices: Use your "Bill to" or "Ship to" number, see example. 
      Service Report: Use customer number. See example.
    • To find your instrument serial number, reference the following document:
      Service Report: Use Serial number. See example.

    INVOICE EXAMPLE

                                     

                                                

• Upon completion of the registration to Lab Central a one-time verification code will be emailed to you
  • If you do not see the verification email:
    • Check your spam folder.
    • If an email does not show up within several minutes, users can return to the Lab Central log in, enter the email and password used for the registration, and then select the link to re-send the verification email.

• Users can request to have their password reset by returning to the Lab Central log in page, clicking the Forgot Password link, and entering the email used during the registration. A reset password email will be sent with instructions for resetting your password. 
• I did not receive a reset password email. 
  • Please check your Spam and Junk folders for a message from CustomerPortal@abbott.com. Emails may take a few minutes to be resent to you.  

• Lab Central has replaced the previous customer portal, MyLab
• Lab Central is a customer portal that provides users 24/7 access to resources needed for laboratory use including: 
  • Access to the Technical Library for Technical documents and instructions: 
    • Standard Operating Procedures (SOP), Assay files, Operation manuals, Instrument Dismantling Instructions, Instructions For Use (IFU), Certificate of Analysis (COA) and more. 
  • Laboratory Monitoring
  • Instrument Reporting
  • Ticket Support
  • Lab team management and Abbott team contacts

• Lab Central is exclusively available to Abbott’s Core Laboratory, Hematology and Transfusion customers. Please check with your Abbott Representative for further questions.

• A device with internet access: Desktop computer, tablet, mobile phone
• Preferred Browsers: Chrome, Moz Fire Fox, Safari, Edge

• At the top right of the page, click on your name, select MY ACCOUNT, and click the CHANGE PASSWORD button
• NOTE: The password requirements to successfully change your new password
  • Minimum of 8 characters
  • Upper and lowercase letters
  • At least one number
  • At least one special Character

• At the top left of the page, click the globe icon for your preferred language selection. 

Note: Language can only be updated on the global site, not the US site.

• At the top right of the page, click on your name, select MY ACCOUNT, and update the intended fields.
  

• At the top right of the page, click on your name, select MY ACCOUNT, and click NOTIFICATION SETTINGS. 
• Here you can select to subscribe and unsubsribe to notification categories. 
• Notifications are delivered only if you are subscribed to one of the four Notification categories. 
  • NOTE: You are set with a default subscription to notification category, Lab Central Platform Updates. We recommend staying subscribed for pertininent platform and technical updates. 

• At the top right of the page, click on your name, Select MY ACCOUNT, and click NOTIFICATION SETTINGS 
• To subscribe to a category to receive notifications, make a selection
• To unsubcribe from a category or to no longer receive notifications, make sure the category box is deselected

• From the Dashboard page, select one or multiple notifications and click DELETE
  NOTE: Once you delete your notifications, they will no longer be visible. 
  

• For application issues, such as missing PRD’s (Product Requirement Documents), and IFU’s please have your account representative contact your local Global Service Desk and ALMS, APLM or e-Labeling Support teams.
• For applications such as Assay Files, Operations Manuals, Batch Verifications, Value Assignments, and Other Reference Documents, please submit a Contact Us form, Inquiry type: Lab Central Customer portal.

• Please contact your Abbott Representative for help with AbbottLink. If you do not know your Abbott Representative or need their contact information, you can login to the Lab Central Customer portal to find this information.

• For questions, including help with logging in, password resets, difficulty uploading information, etc., please contact your Abbott Representative.

• At the top right of the page, click on your name, select LAB PROFILES, and then click the +LAB PROFILE button

                              

• Once a Lab Profile is added to your account, you will be able to see the associated instruments, on the Instruments page
• You can pin a frequented instrument from the Instruments page, so it can also conveniently show up on your Dashboard page, in addition to the Instruments page. 

• From the Instruments page, find the instrument you would like to pin, and click the pin icon at the top right. A pinned instrument has a filled pin icon at the top right corner
• To unpin an instrument, select the pin again, so the icon becomes outlined

NOTE: When an instrument is pinned, you will be able to see it on the Dashboard page. 

• You can rename your instrument from the Instruments page
• Find your instrument, and click the Pencil edit icon. When complete, click the check mark to save. 

• Setting a Lab as Primary Lab will allow this Lab Profile to be the default view. 
  • From the Lab Profiles page, select and bookmark your preferred 'Primary Lab'
  • NOTE: You can only have one Primary Lab