How do I access Lab Central?

How do I register for Lab Central?

  • How do I register for Lab Central? 
    • Existing Customer portal Users
    • An existing user is defined as a registered user of the legacy My Lab customer portal.
      • Your first-time logging into Lab Central
        • An activation email was sent to your legacy My Lab registered email. Use the link found in the activation email to reset your password for access to Lab Central. 
    • New Customer Portal Users:  A new user is defined as an Abbott customer who has never registered with the legacy My Lab customer portal.
      • Locate your customer number and instrument serial number to complete the registration form found here: REGISTER FOR LAB CENTRAL
      • To find your customer number, reference the following documents:
        Invoices: Use your "Bill to" or "Ship to" number, see example. 
        Service Report: Use customer number. See example.
      • To find your instrument serial number, reference the following document:
        Service Report: Use Serial number. See example.


                     FSR EXAMPLE
  • Upon completion of the registration to Lab Central a one-time verification code will be emailed to you
    • If you do not see the verification email:
      • Check your spam folder.
      • If an email does not show up within several minutes, users can return to the Lab Central log in, enter the email and password used for the registration, and then select the link to re-send the verification email.

I forgot my password to Lab Central, what should I do?


  • Users can request to have their password reset by returning to the Lab Central log in page, clicking the Forgot Password link, and entering the email used during the registration. A reset password email will be sent with instructions for resetting your password. 
  • I did not receive a reset password email. 
    • Please check your Spam and Junk folders for a message from CustomerPortal@abbott.com. Emails may take a few minutes to be resent to you.  



What is Lab Central?

  • Lab Central has replaced the previous customer portal, MyLab
  • Lab Central is a customer portal that provides users 24/7 access to resources needed for laboratory use including: 
    • Access to the Technical Library for Technical documents and instructions: 
      • Standard Operating Procedures (SOP), Assay files, Operation manuals, Instrument Dismantling Instructions, Instructions For Use (IFU), Certificate of Analysis (COA) and more. 
    • Laboratory Monitoring
    • Instrument Reporting
    • Ticket Support
    • Lab team management and Abbott team contacts

Who has access to Lab Central?

  • Lab Central is exclusively available to Abbott’s Core Laboratory, Hematology and Transfusion customers. Please check with your Abbott Representative for further questions.

What technology do I need to access Lab Central:

  • A device with internet access: Desktop computer, tablet, mobile phone
  • Preferred Browsers: Chrome, Moz Fire Fox, Safari, Edge


How do I change my password?

  • At the top right of the page, click on your name, select MY ACCOUNT, and click the CHANGE PASSWORD button
  • NOTE: The password requirements to successfully change your new password
    • Minimum of 8 characters
    • Upper and lowercase letters
    • At least one number
    • At least one special Character

How do I change the language viewing for Lab Central?

  • At the top left of the page, click the globe icon for your preferred language selection. 

Note: Language can only be updated on the global site, not the US site.

How do I update my Email Address, Phone Number, Account Role or Institution Location?

  • At the top right of the page, click on your name, select MY ACCOUNT, and update the intended fields.

How do I receive Notifications?

  • At the top right of the page, click on your name, select MY ACCOUNT, and click NOTIFICATION SETTINGS. 
  • Here you can select to subscribe and unsubsribe to notification categories. 
  • Notifications are delivered only if you are subscribed to one of the four Notification categories. 
    • NOTE: You are set with a default subscription to notification category, Lab Central Platform Updates. We recommend staying subscribed for pertininent platform and technical updates. 

How to subscribe or unsubscribe to notifications?

  • At the top right of the page, click on your name, Select MY ACCOUNT, and click NOTIFICATION SETTINGS 
  • To subscribe to a category to receive notifications, make a selection
  • To unsubcribe from a category or to no longer receive notifications, make sure the category box is deselected

How do I delete notifications from my Dashboard?

  • From the Dashboard page, select one or multiple notifications and click DELETE
    NOTE: Once you delete your notifications, they will no longer be visible. 


Who do I contact if I cannot find the technical document that I am looking for?

  • For application issues, such as missing PRD’s (Product Requirement Documents), and IFU’s please have your account representative contact your local Global Service Desk and ALMS, APLM or e-Labeling Support teams.
  • For applications such as Assay Files, Operations Manuals, Batch Verifications, Value Assignments, and Other Reference Documents, please submit a Contact Us form, Inquiry type: Lab Central Customer portal.


I want to register for or have questions about AbbottLink, what should I do?

  • Please contact your Abbott Representative for help with AbbottLink. If you do not know your Abbott Representative or need their contact information, you can login to the Lab Central Customer portal to find this information.

I need assistance with the Quality Control (QC) reporting website, what should I do?

  • For questions, including help with logging in, password resets, difficulty uploading information, etc., please contact your Abbott Representative.


How do I add a Lab Profile and Instrument(s) to my account?

  • At the top right of the page, click on your name, select LAB PROFILES, and then click the +LAB PROFILE button
  • Once a Lab Profile is added to your account, you will be able to see the associated instruments, on the Instruments page
  • You can pin a frequented instrument from the Instruments page, so it can also conveniently show up on your Dashboard page, in addition to the Instruments page. 

How do I pin an instrument to the Dashboard page?

  • From the Instruments page, find the instrument you would like to pin, and click the pin icon at the top right. A pinned instrument has a filled pin icon at the top right corner
  • To unpin an instrument, select the pin again, so the icon becomes outlined

NOTE: When an instrument is pinned, you will be able to see it on the Dashboard page. 


How can I customize my instruments name?

  • You can rename your instrument from the Instruments page
  • Find your instrument, and click the Pencil edit icon. When complete, click the check mark to save. 


How do I make a Lab, my Primary Lab?

  • Setting a Lab as Primary Lab will allow this Lab Profile to be the default view. 
    • From the Lab Profiles page, select and bookmark your preferred 'Primary Lab'
    • NOTE: You can only have one Primary Lab

Ticketing Questions

Why am I unable to see an option for submitting an instrument Incident Report ticket?

  • At this time, the ability to submit an Incident Report is limited to certain Informatics/Digital Health Solutions products and select countries for instruments. We look forward to making this feature more widely available soon.

I have questions about incident reporting or incident notifications for Lab Central, what should I do?

  • Please review the help instructions provided on the Incident Reporting page in Lab Central
  • For any further questions, please contact your Abbott Representative


How does someone get added to the Abbott Team page?

  • Any new Lab Central account under the same Customer Number will be seen on the Abbott Team page.

Can I delete an Abbott Team user?

  • Yes. At the top right of the page, click on your name, click MY ACCOUNT, and click USER MANAGEMENT.

  • Confirm you are in the correct Lab Profile. Identify the intended user to delete, and click on the trash icon.


Still have a question?
Visit our contact us page.